The Ray Hotel Rooms Rate Avg $338/ Night

My friend and I chose this hotel for our 4 day girls trip and we are so glad we did. We are excited to visit again. While the hotel is so cute and clean and in a great location, it was really the hotel staff that made our stay so enjoyable. We were thrilled when we were able to check in early and got a room with a view. Jackson working the front desk was a pleasure. He was absolutely a highlight of our stay. We appreciate the friendly and helpful service we received from Peter, Tom, Matteo, Colin and housekeeping. Thank you for helping to make it a great girls trip!

The Ray Hotel Delray Beach offers a fun and lively rooftop experience. We had a great time enjoying a gorgeous night with live music and a really nice atmosphere. Cocktails were good and the overall vibe was upscale and enjoyable. The only odd part was being served canned beer unopened, without a glass, which felt a bit unusual for a hotel of this caliber. Aside from that, everything else was very good and it’s definitely a great spot to check out in Delray Beach.

We spent four nights at The Ray Hotel, and while the property itself is stunning with its modern design in the vibrant Pineapple Grove neighborhood, the service didn’t quite match the setting. Staff were friendly but noticeably slow, which felt out of step with the otherwise polished atmosphere. On the positive side, the rooftop pool and restaurant were a highlight, offering great views and a stylish place to relax, and the gym was superb, easily one of the best we’ve seen in a hotel.

I want to start by saying The Ray Hotel is absolutely beautiful. Hilton really delivers a boutique-style experience here with modern, stylish design. Aesthetically, I was very impressed. Unfortunately, the service did not match the quality of the property. The front desk experience was especially disappointing. Multiple staff members wore AirPods while speaking to guests, which felt careless and unprofessional. When we requested a simple room tidy up at 4:30 PM, we were told “if we can, we will, but no promises,” despite having our tidy up button turned on. That response alone was surprising for a hotel of this level. We also found old raspberries in our refrigerator from a previous guest, which points to a lack of proper room inspection before check in. To be clear, the housekeeping staff themselves were not the issue. This felt more like a management and operations failure than a problem with the maids. Lastly, the beds were extremely firm. I understand mattress comfort is subjective, but they were noticeably uncomfortable and added to the overall disappointment. Overall, The Ray is a gorgeous property with huge potential, but the higher level service and attention to detail seriously missed the mark. For a hotel in this price range and category, I expected much better.

We hosted our wedding day and welcome party at The Ray in November 2025. The venue is in a perfect location just off of Atlantic Avenue in Delray and in the up-and-coming Pineapple Grove area. The space is very well maintained, the rooms are very nice, and the aesthetic is perfect for a modern and upscale Florida vibe. The food served during the reception was outstanding and cooked perfectly, some of the best “banquet” food we have ever had. The service staff was kind and helpful. With the exception of a few minor hiccups, the events ran smoothly and came together for a wonderful wedding weekend. Similarly to other reviewers here, we will share that we did have pretty consistent issues with The Ray’s event sales and planning team. In our 10 months working with The Ray, we had four separate points of contact that we were transitioned between (some of which were planned and some not planned). With each transition came various degrees of loss of information, leading to us needing to rehash details or provide screenshots of previous conversations in order to move forward with things that had already been promised to us (if working with The Ray, ensure everything is documented in writing). To make things worse, it was very common to not hear back from our points of contact for a week or two at a time, even after multiple followups. We even went 1 week+ without responses when we were only two weeks out from the wedding weekend. These organizational and communication issues were consistent amongst nearly all team members. We regularly had to break things out and organize separate details ourselves so The Ray team would understand and address each individual detail. All of this led to a lot of unnecessary worry and us temporarily losing confidence in the hotel’s ability to pull off a successful event. Although the few minor errors that did appear during the wedding weekend could have been avoided, most things came together in the end. The issues seem to all be fixable, and we hope The Ray does improve to allow future couples to enjoy the amazing venue with fewer headaches than we had.