Hawks Cay Resort Rooms Avg $324/Night

I cannot say enough good things about this Resort. Our family visited this past holiday weekend and it was an absolutely perfect getaway. We stayed in a 2 bedroom villa that had been recently renovated. Our family was a little disappointed that the kids area was closed for renovation, however, the staff did a great job providing additional things for kids to do. Petting zoo, magic show, bounce houses, it was fantastic! The Resort was lively, clean, and all around a great experience. There was an issue in our villa with one of the appliances, however, the owner relations team - Melissa, Lissa, and Corla addressed quickly and professionally. They updated us throughout the process and checked back to ensure everything was great and we were enjoying our stay. I especially liked how they gave us options to choose from as they didn't want to interrupt our vacation although they wanted to ensure the issue was addressed right away. I have never stayed at a Resort that showed so much communication, follow through, and professionalism. We will definitely be back once the new water park opens up!

Stayed in a beautiful sunset Villa. Right by the pool. Beautiful sunsets. The villa was updated, clean and welcoming. We enjoyed the lively atmosphere of the resort. Especially the lagoon where there were a lot of families and live music. Great service from the tiki bar. Part of the family also enjoyed a snorkel/sandbar trip that we booked through Hawks Cay Marina. They loved it! We are returned visit visitors (for 15 years) and this has been one of our best stays yet!

Hawks Cay Resort + Villas is undeniably a beautiful property. The setting in the Florida Keys delivers exactly what you’d hope for—open water views, swaying palms, and that laid-back island atmosphere that makes you slow down the moment you arrive. The grounds are well kept, the marina area is picturesque, and there’s no shortage of places to sit and take in the scenery. From a visual and location standpoint, it checks a lot of boxes. The staff were consistently friendly and helpful throughout our stay. From check-in to dining to general questions around the property, everyone we interacted with was courteous and professional. That level of service does make a difference and adds to the overall experience. That said, the pricing feels steep for what you ultimately receive. Between room rates, food and beverage costs, and the additional fees that tend to stack up, it becomes a very expensive stay fairly quickly. While the property is nice, the accommodations and amenities don’t quite match the premium pricing. It feels more like you’re paying for the location and branding than for truly elevated luxury. Overall, it’s a cool place with a great setting and solid service—but for the cost, expectations naturally rise. For us, it didn’t fully deliver at the level the price point suggests.

Families: kid amenities closed + villas don’t match price point We don’t usually write reviews, but wanted to share this so other families can plan accurately. Pros: Great location, excellent food at the café and onsite restaurant, and the main pool area is very nice. There are also many pickleball courts and kayaks available to use onsite. Cons (especially for families): • We booked specifically for the kid amenities (pirate ship splash pad, kids pool, soccer, mini golf, basketball, kids programming). None were available during our stay. • We were not informed prior to arrival — the first notice was a sign on the kids center door after check-in, despite these amenities being advertised. • Our villa was not ready until 7pm, despite check-in being at 4pm. • The villas do not reflect the price point and feel dated. • Wi-Fi was unreliable for days — at times it did not exist at all, making it difficult to work. • Staff had to come to our villa 10+ times throughout the week to address basic issues (trash not picked up, missing pans, dishes and towels, broken Wi-Fi, broken drain, broken curtains, AC issues). • Overall communication was poor, and most things required repeated follow-ups. This may not matter to adults traveling without kids, but for families it significantly changes the value of the stay. If kid amenities are important, confirm in writing what is actually open before booking.

Beautiful setting, but the experience does not match expectations. We booked this property expecting a true resort-quality experience for our family, and unfortunately it didn’t deliver. The biggest issue was the atmosphere and service. Staff interactions felt transactional rather than welcoming, with no proactive engagement. Our villa was never serviced, and the room was outdated and did not match the photos — loud AC, small showers, and basic bedding. It felt far below resort standards. Food and beverage were also disappointing. The Pilar Bar was never open, the café closed at 5 p.m. (no evening coffee), and some amenities were unavailable without notice. The pool, lagoon, and sunshine were the saving grace — our kids (6 and 8) had a great time. But for the price, there are far better family-friendly resort options in the Keys.